Returns & Refunds

Last Updated: August 6, 2026

At BIONEA, we stand behind the quality of our products. That’s why every purchase is backed by our 90-Day Money-Back Guarantee.

90-Day Money-Back Guarantee

If you are not satisfied with your results after using our product as directed, you may request a refund within 90 days of the date your order was delivered.

To qualify for a refund under our 90-Day Money-Back Guarantee:

  • You must have used the product as directed.
  • You must contact our customer support within 90 days of delivery.
  • You must return all bottles from your order, including empty, partially used, and unopened bottles.
  • The returned items must be received before a refund can be processed.

This policy is designed to allow customers sufficient time to evaluate the product while helping us prevent abuse of our guarantee.

Return Process

To initiate a return:

  1. Contact our customer support team within 90 days of receiving your order.
  2. We will provide you with return instructions and the appropriate return address.
  3. Securely package all bottles (including empty bottles) and ship them back to us.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a trackable shipping service, as we cannot issue refunds for returns that are lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days after approval for the refund to appear on your account, depending on your financial institution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Where possible, include photographs of the product and packaging so we can resolve the issue as quickly as possible.

Non-Refundable Items

Refunds may be denied if:

  • The request is made more than 90 days after delivery.
  • The required bottles are not returned.
  • The returned items show signs of intentional misuse or abuse.
  • The return does not comply with this policy.

Order Cancellations

Orders may be cancelled only if they have not yet entered processing or shipment.

Once an order has been shipped, it must follow the return process described above.

Chargebacks

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback.

We are committed to resolving legitimate concerns quickly and fairly.

Contact Us

If you have any questions regarding our Refund & Return Policy or wish to begin a return, please contact us using the contact information provided on our website.

OnlineTechVentures LLC
Operating Brand: BIONEA